Help centre

Answers to the questions agencies ask most on Partner Portal. If yours is not here, contact support at hello@example.com.

Searching and booking

How do I book a flight?

Open Search flights, enter the route, dates and passengers, and pick a fare. Enter the passengers exactly as in their passports, add bags or seats if you want them, and choose Hold booking or, for fares that cannot be held, Issue now.

How long is a booking held?

Until the time limit shown on the booking. The airline sets it and can shorten it. Issue before it passes, or the airline may cancel the reservation.

Why did the price change?

Airlines change fares all the time. The price is checked again before you book and before tickets are issued; if it changed, you see the new price and decide.

Tickets

How do I issue tickets?

Open the booking and choose Issue tickets. The fare and your balance are checked, you may be asked for an issue code sent to your e-mail, and the amount is taken from your deposit. Ticket numbers appear on the booking.

Where is the e-ticket?

On the booking page: download it or e-mail it to your customer.

Deposits and payments

How do I add funds?

Go to Deposits and add funds by bank transfer or online payment. Bank transfers are credited once our team has checked them.

Changes, refunds and voids

Ask for a void, refund or reissue from the booking. We send you a quote with the airline's charges before anything is done; nothing is charged until you accept it.